I seem to have a lot of this lately. I have time to read my book in the morning. This really helps keep me focused and not completely lose my mind during the day. I find that my routine is pretty much set at work. If there's one thing I hate it is a boring routine. I try to find ways to make my work, how to put this, not entirely boring and void of thought. I don't ask as many questions as I did, I constantly check for more tickets to assign/close, and ways to improve the documentation. Unfortunately, there is not much I can do about these things.
Tickets seem to come in bunches, and I usually grab the first of them. I often get the ticket that requires about ten minutes of stepping the user through a set process that I've recited several times before. By the time I'm done, the tickets that were there have disappeared. I try not to grab the easy ones, completing a bunch of those would pat my stats, but I really don't care about that. I can have the worst/best stats and I won't find any satisfaction in that. I just want to do a good job. I want the person I help to understand what I did.
Actually, that's not true. I just want them to not think of me as a "Nasty Bitch" as someone called a co-worker of mine. Granted, she isn't exactly pleasant with people..but I don't know if NB is justifiable.
Then again, I don't know what she did/said.